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Turning Insights into Action
It’s hard to believe how quickly the year has flown by. Since our Dealer Satisfaction Index (DSI) Awards earlier this year, we’ve been encouraged by the positive momentum the study has created across our industry. The response from our key stakeholders – Manufacturers, Importers, and Distributors – has been overwhelmingly fruiƞul, with several productive engagements already having taken place, including one with a global Dealership Director of a major OEM.
This is exactly what the DSI was designed to do – open conversations and not to point fingers. The DSI is not a stick. It’s a mirror. One that reflects the opportunities for both dealers and their franchisors to build on what’s working and to strengthen the areas that need attention.
Across all discussions and results, one key theme continues to emerge. Communication is everything. Real partnership requires dialogue that flows both ways, not one that is purely instructional or top-down. The most successful dealer networks are those where OEMs and dealers share a common goal of growing the brand, together.
As we carry this spirit of collaboration forward, we’re already looking ahead to #NADAConnect in March 2026 – a valuable opportunity for dealers to reconnect, exchange insights, and continue shaping the future of our industry.
The theme is Be Inspired. Gain Insights. Drive Results. Don’t miss a powerful morning designed to help you elevate your dealership. Secure your front-row seat today and connect with fellow dealers, industry leaders and key stakeholders. Best of all, attendance is free, thanks to the generous support of our #NADAConnect sponsors:
Automate, Cars.co.za, Lightstone, NADA, Tracker, and WesBank.
Let’s keep building on this momentum, through open communication, mutual respect and a shared commitment to strengthening South Africa’s automotive retail sector.
Brandon Cohen
Chairperson
NADA
DEALER ADVANTAGE: UNLOCKING VALUE WITH TRACKER
In today’s competitive automotive landscape, you’re constantly looking for ways to enhance profitability, streamline operations, and deliver added value to your customers. Vehicle telematics, once limited to basic location tracking of stolen vehicles, has evolved into a powerful business tool. By installing tracking devices in your vehicles, you can unlock a compelling mix of revenue opportunity, stock protection, and fleet intelligence.
MARKET PERSPECTIVES FROM ANDREW HIBBERT, LIGHTSTONE AUTO DATA ANALYST
Lightstone is forecasting over 11% growth in new vehicle sales for 2025. naamsa reported August new vehicle sales were up 18.5% year-on-year, marking six months of double-digit growth. Vehicle inflation remains low at 1.1%, helping manufacturers lift volumes. SUVs and crossovers dominate both markets, while the used segment in the North West province leads on prices and the Western Cape stays lower.
HYUNDAI AUTOMATIVE SOUTH AFRICA KICKS OFF 25-YEAR CELEBRATIONS IN STYLE ACCROSS IT’S DEALERSHIPS
It is party time! Hyundai Automotive South Africa amplified its 25-year anniversary by hosting Hyundai Fun Fest celebrations, at various Hyundai dealerships across the country.
Guests were treated with music, food stalls, dance as well as cash giveaways to coincide with the 25 years of operating in South Africa.
SOUTH AFRICA’S CREDIT MARKET EXPANDED DURING Q2 2025 AMID EASED INTEREST RATES AND SHIFTING CONSUMER RISK
South Africans responded to a more favourable interest rate environment during Q2 2025, leading to increased new account originations across most consumer credit products, particularly for credit cards and vehicle finance.
These are some of the findings of TransUnion’s Q2 2025 South Africa Industry Insights Report, which also found that South Africans were managing their credit better, as delinquencies improved across most consumer credit products during the quarter.
Watch the recording here or click on the Read More link below
FORD SOUTH AFRICA CHAMPIONS HOMEGROWN TALENT AT THE 2025 SERVICE ENGINEERING & OPERATIONS SKILLS CONTEST
Skills development and technical excellence are critical to the sustainability of South Africa’s automotive industry. As vehicle technology advances and customer expectations evolve, the demand for highly skilled technicians capable of diagnosing and maintaining complex systems has never been greater.
In line with this commitment to continuous learning and professional development, Ford Motor Company of Southern Africa (Manufacturing) (Pty) Limited (“Ford South Africa”) hosted its Service Engineering & Operations (SE&O) Skills Contest in September – a celebration of the expertise, precision, and passion that drive excellence across its dealer network.
DRIVING COMMUNITY IMPACT: BIDVEST MCCARTHY TOYOTA BRUMA GIVES BACK
Bidvest McCarthy Toyota Bruma continues to strengthen community ties through a range of initiatives – from sponsoring youth sports and school programmes to supporting local safety and cleanliness projects. Highlights include the Soweto Polo Cup, Jeppe Boys High School hockey tour, Mater Dolorosa Parish Golf Day, and the Safer City, Clean Village, Better Queen Street campaigns.
Their partnership with SAPS on the Coffee with a Cop initiative further reflects their commitment to a safer, more connected community.
Each initiative reflects Toyota Bruma’s vision to make a meaningful contribution to society while fostering positive brand visibility and community trust.
BIDVEST MCCARTHY BRUMA PAYS TRIBUTE TO CANCER AWARENESS MONTH
October marks Cancer Awareness Month — a time to reflect not only on prevention and treatment but also on the far-reaching impact of this disease. Cancer doesn’t affect only the individual diagnosed; it touches families, friends, colleagues, and communities in profound and lasting ways.
Cancer’s influence extends deep into every part of life — home, relationships, and the workplace — reshaping daily routines and emotional landscapes. At home, families often face emotional strain, financial pressure, and the challenge of balancing caregiving with everyday responsibilities. Socially, patients may experience isolation as they navigate fatigue and treatment side effects, yet friends and communities play a powerful role in offering strength, understanding, and encouragement. In the workplace, cancer can affect productivity and confidence, making open communication and supportive policies essential.
Awareness and early detection are critical — they save lives and help families prepare for what lies ahead. Organizations like CANSA Bedfordview provide valuable guidance and resources, while community compassion helps ease both the emotional and practical burdens of the journey. Together, understanding and support truly make all the difference.
In honour of Cancer Awareness Month, the team at Bidvest McCarthy Bruma reflected on the ripple effects of cancer across home, work, and community life. A heartfelt thank you to Ravi Perumal for championing cancer awareness, and to Michael Needham for courageously sharing his personal experience.
